Primal Instinct Records — Maazca Sàrl Effective date: April 8, 2026

Article 1 — Company Identification

These General Terms and Conditions of Sale and Use (the "Terms") are issued by:

Maazca Sàrl Trading as: Primal Instinct Records Registered address: Rue Jean-Jaquet 8, 1201 Geneva, Switzerland Company identifier (UID): CHE-389.081.763 Trade register: Registre du Commerce du Canton de Genève Email: info@primal-instinct.net Phone: +41 78 734 67 94 Contact person: Marc-Antoine Mutillod Website: https://primal-instinct.net

Article 2 — Scope and Acceptance

2.1 These Terms govern all contracts concluded remotely between Maazca Sàrl (the "Seller") and any natural person acting for purposes outside their trade, business, craft, or profession (the "Customer") through the Website. They apply exclusively to business-to-consumer (B2C) transactions. Orders placed for commercial, resale, or professional purposes are outside the scope of these Terms and may be refused at the Seller's discretion.

2.2 By completing the checkout process and clicking the order confirmation button, the Customer acknowledges having read, understood, and unreservedly accepted these Terms in their entirety. The Terms applicable to any order are those in force at the date the order is placed. The Customer is advised to save or print a dated copy.

2.3 These Terms constitute the entire agreement between the Seller and the Customer with respect to any order and supersede all prior representations, negotiations, or understandings, whether written or oral.

2.4 The Seller reserves the right to amend these Terms at any time. Amendments apply from the date of publication on the Website and do not affect contracts already concluded.

Article 3 — Products and Availability

3.1 Product Descriptions The Seller endeavours to present all products accurately, including descriptions, photographs, audio previews, technical specifications, and any relevant format information. Photographs and visual representations are provided for illustrative purposes only and may vary slightly from the physical product in colour, packaging, or label presentation due to screen calibration differences. Product descriptions are drafted in good faith; minor inaccuracies that do not affect the essential characteristics of a product do not give rise to liability.

3.2 Product Categories The Website offers the following categories of products:

• Physical goods: vinyl records (LP, EP, 12" and other formats) and branded merchandise including apparel
• Digital content: music files in WAV format delivered electronically via download link

3.3 Availability All orders are subject to stock availability at the time of order confirmation. The Seller reserves the right to withdraw, limit, or suspend any product at any time without prior notice. Where a product becomes unavailable after an order has been accepted, the Seller will notify the Customer promptly and either offer an equivalent substitute subject to express Customer acceptance, or cancel the relevant item and refund all sums paid for it within 14 calendar days.

3.4 Product Modifications The Seller reserves the right to modify product specifications, packaging, or presentation at any time, provided that any modification does not materially alter the essential characteristics of the product as described at the time of order.

Article 4 — Pricing

4.1 Currency All prices displayed on the Website are denominated in Swiss Francs (CHF) unless otherwise stated.

4.2 Prices Exclusive of VAT Maazca Sàrl is established in Switzerland. All prices displayed on the Website are exclusive of value added tax (VAT). Swiss VAT does not apply to goods and digital content exported from Switzerland.

4.3 Import Charges and Additional Costs Maazca Sàrl is established in Switzerland. All prices displayed on the Website are exclusive of any taxes, duties, or import charges applicable in the Customer's country of destination.

For customers in European Union Member States and all other international destinations: shipments from Switzerland may be subject to import VAT, customs duties, and carrier handling fees levied by the customs authorities or delivering carrier of the destination country upon or prior to delivery. These charges are entirely outside the Seller's control, are not collected at checkout, and are the sole financial responsibility of the Customer as importer of record. Their amount varies by destination country, product category, and consignment value.

The Customer is strongly encouraged to verify the applicable import charges for their country before placing an order. The Seller cannot predict, estimate, or guarantee the amount of any such charges and accepts no liability in connection with them.

Refusal to pay applicable import charges or to accept delivery does not constitute valid exercise of the right of withdrawal under Article 8 and does not entitle the Customer to a refund of outbound delivery costs. Where a consignment is returned to the Seller as a result of delivery refusal or non-payment of import charges, the Seller reserves the right to deduct return shipping costs and any associated fees from any refund of the product price.

4.4 Non-EU Customers For customers located outside the European Union, local taxes, import duties, and customs charges vary by jurisdiction and are entirely the Customer's responsibility. The Seller does not collect such taxes at checkout.

4.5 Price Accuracy The Seller reserves the right to modify prices at any time without prior notice. The price applicable to any order is that displayed at the time the Customer confirms the order at checkout. In the event of a manifest and objectively identifiable pricing error, the Seller reserves the right to cancel the affected order and issue a full refund after notifying the Customer, who will be offered the opportunity to reorder at the correct price.

4.6 Promotional Prices Where a promotional or reduced price is displayed, the reference price shown alongside it represents the lowest price at which the product was offered by the Seller during the 30 calendar days preceding the start of the promotion, in compliance with EU Directive 2019/2161 (Omnibus Directive).

4.7 Delivery Costs Delivery costs are not included in displayed product prices. The applicable delivery charge is calculated based on destination, package weight, and carrier tariffs, and is shown separately at checkout before order confirmation.

Article 5 — Order Process

5.1 Steps to Place an Order The Customer places an order by completing the following steps in sequence:

1. Selecting the desired product(s) and adding them to the shopping cart
2. Reviewing cart contents, quantities, delivery costs, and total price
3. Entering accurate delivery and billing information
4. Selecting a payment method
5. For digital content (WAV files) only: actively ticking the mandatory consent checkbox confirming express request for immediate delivery and acknowledgement that the right of withdrawal is thereby waived upon commencement of download — this step is a prerequisite to finalising checkout for digital purchases
6. Reviewing the complete order summary and confirming the order by clicking the "Place Order", "Pay Now", or equivalent button

5.2 Customer Responsibility The Customer is solely responsible for verifying the accuracy of all information provided before confirming an order, including delivery address, email address, product selection, and quantities. The Seller is not liable for errors in an order attributable to incorrect information provided by the Customer.

5.3 Order Acknowledgement Upon order submission, the Customer receives an automated order acknowledgement by email confirming receipt of the order. This acknowledgement constitutes a record of receipt only and does not constitute acceptance of the order by the Seller.

5.4 Contract Formation The contract between the Seller and the Customer is formed upon the Seller's issuance of an order confirmation email, confirming that the order has been accepted and is being prepared for dispatch or digital delivery. If no order confirmation is received within 5 working days of placing the order, the Customer should contact info@primal-instinct.net before assuming a contract has been formed.

5.5 Right to Refuse or Cancel Orders The Seller reserves the right to refuse or cancel any order for legitimate reasons, including but not limited to: product unavailability; reasonable suspicion of fraudulent, abusive, or speculative ordering; manifest pricing error; delivery to a restricted or sanctioned zone; or failure of payment authorisation. Where an order is refused or cancelled, the Customer will be notified promptly and any sums paid will be refunded in full within 14 calendar days.

5.6 Record of Contract The Seller retains a record of all concluded contracts. The Customer may request a copy of their order confirmation and the Terms applicable to their order by contacting info@primal-instinct.net.

Article 6 — Payment Terms

6.1 Accepted Payment Methods The Seller accepts payment by the methods displayed at checkout at the time of purchase. PayPal is expressly excluded. The list of available payment methods is subject to change; the Customer should refer to the checkout page for the current list.

6.2 Payment Timing Full payment is due at the time of order confirmation. No physical goods will be dispatched, and no digital content will be made available for download, until payment has been successfully processed, authorised, and confirmed.

6.3 Payment Security All payment transactions are processed by third-party payment service providers using industry-standard encryption and security protocols. The Seller does not store, record, or have access to the Customer's complete payment card details. Payment data is processed directly by the relevant payment service provider in accordance with its own terms and privacy policy.

6.4 Currency and Conversion Payments are processed in CHF. Where the Customer's account is denominated in a different currency, applicable exchange rates and any foreign transaction or conversion fees are determined solely by the Customer's bank or payment provider. The Seller bears no responsibility for such fees or for exchange rate fluctuations.

6.5 Fraud Prevention The Seller reserves the right to refuse, suspend, or reverse any transaction where there are reasonable grounds to suspect fraud, identity theft, unauthorised use of payment credentials, or any other unlawful activity. The Customer will be notified where lawfully permitted. Any sums not legitimately owed will be refunded.

6.6 Invoicing The Seller issues an electronic invoice to the Customer's registered email address upon order confirmation.

Article 7 — Delivery

7.1 Delivery Zones The Seller ships physical goods worldwide with the following exceptions. Delivery is not available to: Israel, Iran, Ukraine, and any territory that is, at the time of order, subject to international trade sanctions or arms embargoes imposed by Switzerland, the European Union, or the United Nations, or affected by active armed conflict rendering safe and lawful delivery impossible. The Seller reserves the right to update this list at any time and to cancel any order whose destination falls within a restricted zone at the time of dispatch.

7.2 Carriers Physical goods are dispatched via FedEx, DHL, or an equivalent international carrier selected at the Seller's discretion based on destination, package weight, and service availability. Tracking information is provided to the Customer by email upon dispatch. The Seller does not guarantee the service levels of third-party carriers and is not liable for delays attributable to carrier operations or customs processing.

7.3 Dispatch and Delivery Timeframes The Seller endeavours to dispatch physical goods within [3–7] working days of order confirmation, subject to stock availability and payment clearance. Pre-ordered or back-ordered items may be subject to longer processing times as indicated on the relevant product page.

Maximum contractual delivery period: the Seller commits to delivering physical goods within 30 calendar days of order confirmation, in accordance with Article 18 of EU Directive 2011/83/EU. If delivery cannot be completed within this period for reasons attributable to the Seller, the Customer may: (a) grant a reasonable additional delivery period in writing; or (b) terminate the contract without further delay and receive a full refund of all sums paid, where the Seller has refused to deliver, where the original delivery date was essential and communicated before contract conclusion, or where any additional period granted under (a) has expired without delivery.

7.4 Transfer of Risk Risk of accidental loss of or damage to physical goods passes to the Customer, or a third party designated by the Customer other than the carrier, at the moment physical possession of the goods is taken. Where the Customer has arranged their own collection and the Seller has made the goods available, risk passes upon collection by the Customer's designated carrier.

7.5 Customs, Import Duties, and Taxes The Customer is the importer of record for all international shipments from Switzerland and is solely responsible for: (a) payment of all applicable import duties, import VAT, and related charges; and (b) compliance with all applicable import laws and regulations of the destination country. The Seller has no control over customs procedures and cannot predict or guarantee the amount of such charges. The consequences of delivery refusal or non-payment of import charges are set out in Article 4.3.

7.6 Delivery Address The Customer is solely responsible for providing a complete, accurate, and deliverable postal address at checkout. The Seller is not liable for non-delivery, delay, or loss of goods resulting from an incorrect, incomplete, or inaccessible address. Any additional costs incurred in re-delivery or re-dispatch due to an address error are borne by the Customer.

7.7 Digital Content Delivery WAV files and other digital content are delivered electronically via a secure download link transmitted to the Customer's registered email address upon confirmed payment. The Customer is solely responsible for providing a valid and accessible email address. The Seller is not liable for non-delivery of digital content resulting from an incorrect email address, a full inbox, or spam filtering. In the event of a technical delivery failure attributable to the Seller, the Customer should contact info@primal-instinct.net within 30 calendar days of purchase.

Article 8 — Right of Withdrawal

8.1 Withdrawal Right — Physical Goods In accordance with Articles 9 to 16 of EU Directive 2011/83/EU on Consumer Rights, as implemented in the Customer's EU Member State of habitual residence, the Customer has the right to withdraw from the contract for physical goods without giving any reason within 14 calendar days from the day on which the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the goods. For orders containing multiple items delivered separately under a single contract, the withdrawal period runs from the day the Customer takes possession of the last item.

8.2 How to Exercise To exercise the right of withdrawal, the Customer must notify the Seller of their decision by an unambiguous written statement before expiry of the 14-day period, using one of the following methods:

• Email to info@primal-instinct.net, clearly stating the intention to withdraw, the order number, and the product(s) concerned
• Completion and submission of the Model Withdrawal Form set out in Appendix A to these Terms

The date of notification determines whether the right has been exercised within the prescribed period. The burden of proof that withdrawal has been exercised in time lies with the Customer.

8.3 Effects of Withdrawal — Physical Goods

Refund: The Seller shall reimburse all payments received from the Customer for the withdrawn product(s), excluding the original outbound delivery cost, within 14 calendar days of the earlier of: receipt by the Seller of the returned goods; or receipt of proof of return dispatch. Where the Customer selected a delivery option exceeding the cheapest standard delivery offered, only the cost equivalent to the cheapest standard option will be refunded. Refunds are made by the original payment method, unless the Customer expressly agrees otherwise and no fee is imposed as a result.

Return of goods: The Customer must return physical goods to the designated return address within 14 calendar days of notifying the Seller of the withdrawal decision.

Designated return address:

Triple Vision Record Distribution B.V. Achterhaven 160 c/o Marco Grijsen 3024 RC Rotterdam Netherlands

Return shipping costs are borne entirely by the Customer. The Seller recommends using a tracked and insured postal service. The Seller is not liable for loss of or damage to goods during return transit.

Condition of returned goods: The Customer may handle and inspect goods to the same extent as would be possible in a physical retail environment. The Customer is liable for any diminishment in value resulting from handling beyond what is necessary to assess the nature, characteristics, and functioning of the goods. The Seller reserves the right to apply a proportionate deduction from the refund amount where returned goods show such excess handling.

8.4 Withdrawal — Digital Content (WAV Files) Pursuant to Article 16(m) of EU Directive 2011/83/EU, the right of withdrawal does not apply to the supply of digital content not delivered on a tangible medium, where performance has begun with the Customer's prior express consent and the Customer's acknowledgement that the right of withdrawal is thereby lost.

Before any order for digital content can be finalised, the Customer must actively tick the following mandatory consent checkbox at checkout:

"I expressly request the immediate delivery of the digital content. I acknowledge and confirm that, by granting this consent and upon commencement of download, I lose my right of withdrawal in respect of this digital content purchase."

This checkbox must be unticked by default and actively selected by the Customer. Without completion of this step, checkout for digital content cannot be finalised. Where this mechanism has not been properly implemented, the 14-day right of withdrawal applies to all digital content purchases and cannot be excluded after the fact.

8.5 Exclusions — Physical Goods In addition to Article 8.4, the right of withdrawal does not apply to the following categories of physical goods under Article 16 of EU Directive 2011/83/EU:

• Goods made to the Customer's specification or clearly personalised
• Sealed audio recordings which have been unsealed by the Customer after delivery (note: application of this exemption varies across EU Member States; the Seller recommends seeking national legal advice before relying solely on this exclusion)
• Any other category expressly excluded under Article 16 of EU Directive 2011/83/EU

8.6 Non-EU Customers Customers habitually resident outside the European Union are not entitled to the statutory right of withdrawal described in this Article 8 as a matter of EU law. Such customers may contact the Seller at info@primal-instinct.net regarding returns; requests will be assessed on a case-by-case basis.

Article 9 — Returns and Refunds

9.1 Outside of the right of withdrawal provided for in Article 8, the Seller accepts returns only in the following circumstances: (a) the goods delivered are defective or non-conforming with the ordered product under Article 10; or (b) the Seller dispatched incorrect goods not matching the order confirmation.

9.2 To initiate any return, the Customer must contact info@primal-instinct.net before returning goods, providing the order number, a description and where applicable photographic evidence of the defect or discrepancy, and the Customer's preferred remedy. Returns sent without prior written authorisation from the Seller will not be processed and may be returned to sender at the Customer's cost.

9.3 Where a return is authorised under this Article, the Seller will bear the cost of return shipping by providing a prepaid return label or reimbursing documented return costs upon receipt of goods.

9.4 Authorised refunds are processed within 14 calendar days of the Seller's receipt of the returned goods in the required condition, using the Customer's original payment method.

Article 10 — Warranty and Liability

10.1 EU Statutory Guarantee — Physical Goods (Directive 2019/771) The Seller is liable for any lack of conformity of physical goods existing at the time of delivery and manifesting within 2 years from the date of delivery. A non-conformity manifesting within 12 months of delivery is presumed to have existed at the time of delivery, unless the Seller demonstrates otherwise or such presumption is incompatible with the nature of the goods.

Goods are non-conforming if they fail to: comply with the description given and possess the characteristics presented; be fit for the purposes for which goods of the same type are normally used; possess the quality and performance normal for goods of that type; or be delivered with any accessories or instructions specified.

Where a lack of conformity is established, the Customer is entitled to the following remedies in order: (1) repair; (2) replacement; (3) proportionate price reduction; or (4) contract termination with full refund, where repair and replacement are both impossible, disproportionate, refused, or not completed within a reasonable time. All remedies are provided free of charge within a reasonable time from notification.

10.2 Swiss Warranty — Non-EU Customers For customers outside the EU, the warranty provisions of the Swiss Code of Obligations (Arts. 197–210) apply. The standard warranty period is 2 years from delivery. Defects must be notified promptly upon discovery.

10.3 Vinyl Records — Pressing Defects Defects rendering a vinyl record wholly or materially unplayable must be reported to info@primal-instinct.net within 30 calendar days of delivery, with a description and evidence where possible. Minor sonic characteristics inherent to analogue pressing — including low-level surface noise or occasional pressing grain — that do not materially impair playability are not defects under these Terms or applicable warranty law.

10.4 Merchandise Apparel and branded merchandise are covered by the 2-year statutory guarantee. The following are excluded from warranty coverage: normal wear and tear; damage from improper use or failure to follow care instructions; fading or shrinkage inconsistent with provided care instructions where those instructions have not been followed.

10.5 Digital Content Conformity (Directive 2019/770) Digital content supplied by the Seller must conform to the description provided and be functional and fit for purpose. The statutory conformity period is 2 years from delivery. In the event of a lack of conformity — such as a corrupted, incomplete, or incorrectly labelled file — the Customer must notify the Seller at info@primal-instinct.net. The Seller will remedy the non-conformity by re-delivering a corrected file or, where remedy is not possible within a reasonable time, issue a full refund of the purchase price for the affected digital content.

10.6 No Additional Commercial Warranty No commercial warranty beyond the statutory guarantees set out in this Article is offered by the Seller. This Article does not limit or exclude any statutory rights the Customer may have under the mandatory consumer protection law of their jurisdiction.

10.7 Limitation of Liability Subject to Article 10.8, the Seller's aggregate liability to the Customer arising out of or in connection with any contract shall not exceed the total price paid by the Customer for the product(s) giving rise to the claim. The Seller is not liable for: indirect, incidental, consequential, or punitive damages; loss of profit, revenue, or data; damage attributable to incorrect or unauthorised use of products; delays or damage attributable to customs authorities, carrier operations, or events outside the Seller's reasonable control.

10.8 Mandatory Carve-Out Nothing in these Terms limits or excludes the Seller's liability for: death or personal injury caused by the Seller's negligence or wilful misconduct; fraud or fraudulent misrepresentation; or any liability that cannot be excluded under mandatory applicable law, including the mandatory consumer protection provisions of the Customer's EU Member State of habitual residence.

Article 11 — Intellectual Property

11.1 All content on the Website — including text, graphics, logos, photographs, audio clips, digital downloads, product artwork, source code, and any other material — is either the exclusive property of Maazca Sàrl or is used under licence from its artists, licensors, or content providers, and is protected by Swiss and international intellectual property law.

11.2 The trade name Primal Instinct Records and any associated logos are the exclusive property of Maazca Sàrl. No content may be reproduced, distributed, transmitted, adapted, published, broadcast, or commercially exploited without the prior express written consent of Maazca Sàrl or the relevant rights holder.

11.3 Purchase of any product confers upon the Customer a personal, non-exclusive, non-transferable, non-sublicensable licence for strictly private, non-commercial personal use only. The following are expressly prohibited without prior written consent: public performance; broadcast or transmission; synchronisation with any audiovisual content; upload to any streaming platform or file-sharing network; redistribution or sublicensing in any form; commercial exploitation; and removal or alteration of any copyright notice or embedded metadata.

Article 12 — User Obligations

12.1 The Customer agrees to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit the use and enjoyment of the Website by any third party.

12.2 The following uses of the Website are expressly prohibited:

• Automated access including scraping, crawling, or systematic data extraction without the Seller's prior written consent
• Transmitting unsolicited commercial communications
• Introducing malicious code, viruses, or any material that may damage or interfere with the Website or its infrastructure
• Attempting to gain unauthorised access to any part of the Website or its related systems
• Misrepresenting identity or impersonating any person or entity
• Any use that would constitute or facilitate a criminal offence under applicable law

12.3 The Seller reserves the right to restrict or terminate access to the Website for any user who violates these obligations, without prior notice and without liability.

Article 13 — Force Majeure

13.1 The Seller is not liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond the Seller's reasonable control, including: natural disasters; epidemic or pandemic declared by a competent authority; acts of war, terrorism, or civil unrest; governmental orders, trade sanctions, or export restrictions; strikes or industrial action by third parties; failure of international logistics, postal networks, or carrier services; and disruption of telecommunications or IT infrastructure.

13.2 The Seller will notify the Customer of any force majeure event affecting their order within a reasonable time, including the nature of the event and its expected duration.

13.3 If the force majeure event continues for more than 30 calendar days from notification, either party may terminate the contract by written notice without liability. The Seller will refund all sums paid for products not yet delivered within 14 calendar days of termination.

Article 14 — Data Protection

14.1 The collection, storage, and processing of the Customer's personal data in connection with the use of the Website and the performance of these Terms is governed by the Seller's Privacy Policy, available on the website, which forms an integral part of the contractual relationship.

14.2 Maazca Sàrl processes personal data as data controller in accordance with Regulation (EU) 2016/679 (GDPR) as applicable to the processing of personal data of EU data subjects, and the Swiss Federal Act on Data Protection (revFADP/nDSG) in force from 1 September 2023.

14.3 Personal data collected in connection with orders is processed for the purposes of contract performance, legal compliance, and, where consent has been obtained, marketing communications. Such data may be shared with third-party service providers strictly to the extent necessary for order fulfilment.

14.4 EU data subjects may exercise their rights under the GDPR — including rights of access, rectification, erasure, restriction, portability, and objection — by written request to info@primal-instinct.net, and may lodge complaints with the competent supervisory authority of their EU Member State of habitual residence.

Article 15 — Dispute Resolution

15.1 Amicable Resolution In the event of any dispute, the Customer is encouraged to contact the Seller first at info@primal-instinct.net with a written description of the issue, the order number, and the remedy sought. The Seller commits to acknowledging complaints within 5 working days and providing a substantive response within 15 working days.

15.2 EU Online Dispute Resolution Pursuant to Regulation (EU) No 524/2013, EU consumers may refer unresolved disputes to the European Commission's online dispute resolution platform at: https://ec.europa.eu/consumers/odr. The Seller's designated contact email for ODR purposes is: info@primal-instinct.net.

15.3 ADR Participation The Seller is not currently enrolled with any specific alternative dispute resolution body and retains the right to decline participation in any ADR procedure, without prejudice to the Customer's right to bring proceedings before a competent court.

15.4 Nothing in this Article prevents EU consumers from bringing legal proceedings before the courts of their EU Member State of habitual residence or invoking the mandatory consumer protection rules of that Member State.

Article 16 — Applicable Law and Jurisdiction

16.1 These Terms and all contracts concluded thereunder are governed by Swiss law, in particular the Swiss Code of Obligations (OR/CO), to the exclusion of conflict-of-laws rules that would refer the matter to another legal system.

16.2 Notwithstanding Article 16.1, EU consumers habitually resident in a Member State of the European Union are not deprived of the protection afforded by the mandatory provisions of consumer protection law applicable in their Member State of habitual residence. Applicable mandatory EU provisions include EU Directive 2011/83/EU on Consumer Rights, EU Directive 2019/771 on the sale of goods, EU Directive 2019/770 on digital content and services, EU Directive 2019/2161 (Omnibus Directive), and Regulation (EU) No 1215/2012 on jurisdiction in civil and commercial matters.

16.3 Where a conflict arises between a provision of Swiss law and a mandatory provision of the consumer protection law of the Customer's EU Member State of habitual residence, the provision affording greater protection to the Customer shall apply to the extent required by applicable law.

16.4 Subject to the mandatory EU consumer provisions set out above, any dispute not resolved amicably shall be submitted to the exclusive jurisdiction of the ordinary courts of the Canton of Geneva, Switzerland.

Article 17 — Miscellaneous

17.1 Severability If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, it shall be severed to the minimum extent necessary. The remaining provisions shall continue in full force. The parties shall negotiate in good faith to replace any severed provision with a valid provision of equivalent legal and economic effect.

17.2 No Waiver Failure by the Seller to enforce any provision of these Terms on any occasion does not constitute a waiver of that provision or of the right to enforce it on any subsequent occasion.

17.3 Entire Agreement These Terms, together with the Seller's Privacy Policy, Cookie Policy, and any specific terms communicated at the time of order, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings.

Article 18 — Contact

For any questions relating to these Terms, an order, or the Seller's products and services:

Maazca Sàrl — Primal Instinct Records Rue Jean-Jaquet 8, 1201 Geneva, Switzerland Contact person: Marc-Antoine Mutillod Phone: +41 78 734 67 94 Email: info@primal-instinct.net Website: https://primal-instinct.net

Response time objective: 5 working days.

Appendix A — Model Withdrawal Form

Pursuant to Annex I(B) of EU Directive 2011/83/EU Complete and submit this form only if you wish to withdraw from your contract

To: Maazca Sàrl (Primal Instinct Records), Rue Jean-Jaquet 8, 1201 Geneva, Switzerland — info@primal-instinct.net

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Product(s): _______________________________________________

Order reference number: _______________________________________________

Date of order / date of receipt: _______________________________________________

Name of consumer(s): _______________________________________________

Address of consumer(s): _______________________________________________

Signature (paper submission only): _______________________________________________

Date: _______________________________________________

() Delete as appropriate.*

This form may be submitted by email to info@primal-instinct.net. Receipt will be acknowledged without delay.

These Terms were last updated on 09-04.2026. The version applicable to any order is that in force at the date the order is placed.